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FAQs?

How does Helix work?

Helix’s active ingredient is menthol at a concentration of 7.4%. Menthol provides relief through its cooling action and soothing properties.

What are some of the other ingredients in Helix?

The other ingredients in Helix are called inactive ingredients. They include aloe, arnica, ilex paraguariensis (yerba mate) and citrus reticulate (commonly known as tangerine oil).

My 12 year old is into sports and occasionally experiences muscle aches and pains. Is it ok to apply Helix?

Yes. Helix can be used on adults and children 2 years of age and older.

How will Helix feel on my body?

Helix is a cream, so when applied as a thin film and massaged into the skin, it is quickly absorbed without leaving sticky residue.

Can I use a heating pad after applying Helix?

Helix should NOT be used with a heating pad or any other heating device.

Should I wrap my strained muscle after Helix is applied?

Do NOT bandage your muscle tightly after Helix is applied.

What types of pain is Helix recommended for?

Helix is recommended for aches and pains associated with backache, sore muscles, sore joints and arthritis. It can also be used for the pain associated with bruises as long as the skin is not broken.

Will the pain relief I experience with Helix be long-lasting?

While duration of relief can vary from person to person, as with all non-prescription topical analgesics, relief will be temporary. If you purchase Helix from your pain management practitioner, you can apply it as directed up to four times a day.

Can I order Helix on Amazon?

We are happy that you are interested in purchasing Helix! However, Helix is only available through pain management professionals who, in addition to using it therapeutically, also make it available to their patients. To locate a pain management practitioner who uses and sells Helix, check out the Find a Helix HCP feature on this website.

Are there any signs that I should stop using Helix?

Stop using Helix and contact your physician or pain management practitioner if there is increased pain, swelling or blistering on or around the area of application.